HOW DO I RESERVE MY RENTALS?

Start by browsing our online collection and adding the pieces you love to your wishlist. Once submitted, we’ll confirm availability and send over your rental proposal.

A signed rental agreement and 50% non-refundable deposit are required to officially reserve your rentals and event date.

IS THERE A MINIMUM ORDER?

Yes. All rental orders have a $200 minimum rental subtotal.

For orders requiring delivery + retrieval, a $1,000 minimum rental subtotal applies before delivery or other service fees.

WHEN IS MY FINAL PAYMENT DUE?

Your remaining balance is due 7 days before your event.

CAN I MAKE CHANGES TO MY ORDER?

Absolutely. We know plans and guest counts change.

You can adjust quantities, remove items or make substitutions up until 30 days before your event. At that point, your rental order is considered final and quantities may no longer be reduced and items may not be removed or substituted.

Need to add something afterward? Additional rentals can still be added if they're available.

WHAT IF I DON'T SEE WHAT I'M LOOKING FOR?

Our collection is intentionally curated rather than endless, and we think that's part of what makes Refined, Refined.

We're always happy to suggest pieces from our existing collection that work with the look you're creating.

HOW DOES PICKUP WORK?

Customer pickup + return are the standard way to receive your Refined rentals.

Your order will be prepared, counted and clearly labelled in our designated pickup area for your scheduled pickup window. Detailed access instructions will be sent prior to your rental.

Our pickup process is designed to be simple + self-serve, so you won't need to wait for someone to meet you or go through your order piece by piece.

WILL SOMEONE HELP US LOAD?

Please plan to load and unload your rentals independently.

Refined staff may not always be available during pickup or return, so you'll need to bring enough help to safely handle your order.

Larger furniture and décor pieces can be heavy—bring the muscles.

WHAT KIND OF VEHICLE DO I NEED?

Your rentals must be transported safely and protected from weather, moisture and damage.

Depending on your order, this may mean an enclosed SUV, van or enclosed trailer. Larger orders and furniture will generally require a trailer.

If you're unsure whether your vehicle will work for your order, just ask—we're happy to point you in the right direction.

HOW FAR IN ADVANCE SHOULD I BOOK?

Earlier is always better, especially for peak wedding season and larger orders.

That said, if your event is coming up soon, don't be afraid to reach out. If the pieces you love are available, we're happy to get them into your hands.

CAN YOU HELP ME CHOOSE WHAT WORKS TOGETHER?

Absolutely.

Our collection has been intentionally chosen so pieces can easily mix + layer together, and we're always happy to help you narrow down your selections.

We just don't provide full event design or planning as part of a standard rental order.

HOW DO RETURNS WORK?

Return your rentals to the designated return area during your scheduled return window.

We'll count and inspect everything afterward, so once your order has been safely unloaded and returned to the appropriate area, you're free to head home.

Because after a wedding weekend, the last thing anyone wants to do is stand around while we count 84 candleholders.

WHAT DOES DELIVERY INCLUDE?

Standard delivery includes transportation and unloading your Refined rentals into one designated, easily accessible location at your venue.

Delivery does not include placement, setup, styling or installation unless those services have specifically been added to your agreement.

Before retrieval, all rental items must be taken down, gathered together and ready for collection in the agreed location.

DO YOU OFFER SETUP + TAKEDOWN?

Limited setup + takedown may occasionally be available depending on the date, location, scope of your order and staffing availability.

These services are quoted individually and must be arranged in advance.

Setup + takedown applies only to rental items supplied by Refined and included in your agreement.

If tables, chairs or other items are being provided by your venue or another rental company, they must be fully set up and in their final locations before Refined's scheduled arrival. We do not set up, take down or relocate third-party rental items

WHAT IF I NEED AN EARLY DELIVERY OR LATE RETRIEVAL?

We may be able to accommodate non-standard service times depending on our event schedule and staffing availability.

Additional fees may apply for early morning, late-night or time-sensitive delivery/retrieval requirements.

WHAT HAPPENS IF SOMETHING IS DAMAGED?

A 10% non-refundable damage waiver applies to rental orders and provides limited protection against accidental damage and normal rental wear.

It does not cover lost or missing items, theft, misuse or negligence, improper transportation or storage, weather or water exposure, staining, wax damage, intentional damage or items damaged beyond repair.

Clients are responsible for repair or replacement costs for loss or damage outside the scope of the waiver.

We may also require a refundable security deposit for select high-value or higher-risk orders.

WHAT IF SOMETHING IS MISSING OR DAMAGED WHEN I PICK IT UP?

We prepare and count every order before pickup, but we still ask that you look over your rentals before leaving.

If anything appears damaged, incorrect or missing, let us know before leaving with your order so we can document it and make it right.

Once rentals leave our property, responsibility for the items transfers to the renter until they are returned.

DO I HAVE TO CLEAN EVERYTHING BEFORE RETURNING IT?

You don't need to make everything look brand new, but rentals should be returned reasonably clean and free of food, garbage, excessive dirt and debris.

Specific care or return instructions for items such as linens, glassware or candleholders will be provided when applicable.

STILL HAVE A QUESTION?

Send it our way. We're happy to help with anything that isn't covered here.